The leading provider of passenger transport solutions.

FaresFair enables councils to meet their Equality Act duty to publish and maintain an up-to-date list of wheelchair-accessible taxis and PHVs.

The platform maintains this automatically by:

• Verifying every driver entry

• Highlighting accessibility features

• Displaying training status, including Hummingbird accreditation

• Providing a real-time, self-maintained directory

This gives councils a compliant, accurate, and current list without manual updates or spreadsheet work.

👉 Arrange a meeting to see how FaresFair could support your accessibility duties

No. FaresFair shows all licensed taxi and individual PHV operator/drivers who choose to advertise.

Wheelchair-accessible vehicles are clearly marked to help councils satisfy Section 167 duties, and to ensure residents with mobility needs can quickly identify suitable drivers.

👉 Arrange a meeting if you want to explore a public-facing accessible taxi directory

Omni centralises the entire taxi and PHV licensing process into one structured workflow. Applicants receive clear, step-by-step guidance; licensing teams receive complete submissions; and the volume of incomplete applications and avoidable follow-ups is reduced.

Omni allows councils to:

• View all licensed and accredited drivers in their area

• Check training status instantly, including Hummingbird

• Meet equality and accessibility compliance duties

• Reduce administrative workload across licensing, SEND, and transport teams

The system is particularly valuable as councils prepare for English Devolution reforms, which will introduce new responsibilities and require stronger data infrastructure.

👉 Arrange a meeting to discuss how Omni could fit into your licensing and transport plans

Hummingbird is a professional training and accreditation framework designed for taxi and PHV drivers who undertake NEPTS and SEND transport.

The curriculum covers:

• Accessibility and assisted mobility

• Patient care and safe boarding

• Safeguarding and communication

• Professional standards in NHS and SEND settings

Councils, ICBs, and hospitals use Hummingbird to ensure drivers are trained to a consistent, auditable standard that reflects the expectations of modern public-sector transport.

👉 Arrange a meeting if you need a clear, auditable standard for NEPTS or SEND drivers

Conventional taxi/PHV training focuses on customer service or local rules. Hummingbird is designed for clinical-adjacent and vulnerable-passenger environments, where complexity and risk are higher.

Modules include:

• Assisted mobility and secure boarding

• Supporting vulnerable or anxious passengers

• Managing transport to and from medical appointments

• Identifying red-flag or escalating situations

• Professional conduct in NHS and SEND environments

• Infection prevention

• Incident reporting and data standards

Hummingbird is the only taxi/PHV-specific training aligned to the needs of NEPTS commissioners.

👉 Arrange a meeting to discuss adopting Hummingbird as your standard

Yes. Hummingbird provides a transparent, traceable accreditation standard that public bodies can adopt immediately.

For commissioners, this means:

• You know exactly who is transporting a patient or child

• You know what training that driver has completed

• You have a real-time, auditable record of compliance

This replaces opaque subcontracting chains that often create safety, insurance, and governance risks in both NEPTS and SEND transport.

👉 Arrange a meeting to see how Hummingbird can strengthen your assurance framework

Hummingbird was originally developed before the 2021 NEPTS Review as a CQC-aligned training and accreditation framework for taxi and PHV drivers undertaking NEPTS and SEND transport.

Following the 2021 NEPTS Review, NHS England updated its national guidance and clarified training expectations for Non-Emergency Patient Transport Ambulance Care Assistants (ACAs), referencing the Core Skills Training Framework (CSTF).

During that process, NHS England assessed existing training options across the taxi/PHV sector and benchmarked their updated expectations against Hummingbird, as it was already the most comprehensive, clinically aligned standard available for non-ambulance providers.

As a result:

• Hummingbird reflects the core competencies expected of NEPTS staff under NHS England’s modern guidance

• It provides a recognised, auditable standard for taxi and PHV drivers delivering NEPTS-type journeys

• It gives councils, ICBs and hospitals a training pathway aligned to NHS England’s expectations, but designed specifically for taxi/PHV delivery models

Hummingbird is therefore the only taxi/PHV-specific accreditation to have been benchmarked by NHS England against CSTF-based NEPTS training requirements.

👉 Arrange a meeting if you want to align local standards with national NEPTS guidance

County councils, licensing authorities and the NHS are facing three converging pressures:

• Rapidly rising SEND and NEPTS costs

• Devolution and restructuring of local government

• Repeated compliance failures in subcontracted transport chains

Hummingbird, Omni and FaresFair are built specifically around these structural shifts. They provide councils, ICBs and operators with the tools to cut costs, modernise systems, meet statutory duties, and reduce systemic risk.

👉 Arrange a meeting to discuss how these tools could support your local reforms