Cookies
Cookies
What is a Cookie?
A cookie is a small file stored on your computer web-browser (the software you use to access websites on the internet). When you visit websites, cookies are used to help the website remember certain useful things about your visit. This could be something like your user details (so that you don’t have to log in each time), your preferred language or your preferred setings. Some cookies are used to provide information back to the website about how you use it and some cookies are used for marketing or advertising purposes.
It is important for your privacy that you know a bit about what each of these cookies does and why so that you can make a choice about accepting them or not.
When you reach our website certain cookies (known as strictly necessary cookies) may be used straight away. This is because they are needed to make the website work.
Before the website places any other cookies on your computer, you will be presented with a message bar requesting your consent to set those cookies.
It is important to know that cookies cannot be used to identify you personally.
Important plain english description of what we do: Rather than provide a long list of cookies here (which won’t mean much to most people), we think it is fairer and more transparent to explain our cookie use in plain language. When you visit the Mobility Exchange website for the first time, you decide the level of privacy and cookies. If you choose the privacy options of ‘balanced’ or ‘personalised’ this website will set a number of analytical, functional, performance or marketing cookies depending on the level of access you allow. ‘Balanced’ is a medium level of access and ‘personalised’ allows all cookies to be used. You should make your decision based upon the knowledge that if you choose ‘balanced’ or ‘personalised’ on the cookie banner, this will result in cookies being set that track your movements around the website and possibly across websites as you use the internet. This information is used to improve the effectiveness of the website and the business. The best option, and the default option of our cookie policy, is to set your use as ‘private‘. This means, unless you later choose to change the setting, only strictly necessary cookies are set when you browse our website.
Here is a bit more information on the detail:
Strictly necessary: cookies that are required for the operation of the site. They may include for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
This website will place the following necessary cookie on your browser:
__cf_bm: This cookie, set by Cloudflare, is used to support Cloudflare Bot Management. Duration 1 hour.
hu_consent: tracks the user’s permission for a website to place cookies on their device for tracking, analytics, or advertising.
Analytical/functional/performance/marketing (non-necessary): these are cookies that would allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. They may help us when deciding on marketing strategy. They may help us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
We use Google Analytics in our balanced and personalised settings.
You can also choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.
You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
Privacy Policy
Who we are
This website is operated by Mobility Exchange Ltd, registered in England and Wales (company number 16766811), with registered office at 124 City Road, London, EC1V 2NX.
If you have any questions about this policy, contact us at:
hello@mobilityexchange.co
Who Are We?
The mobilityexchange.co website is owned and operated by Mobility Exchange Ltd and this privacy notice is issued by Mobility Exchange Ltd.
Mobility Exchange Ltd is committed to protecting and respecting your privacy.
What is a privacy notice?
This privacy notice explains how and why we collect, process, store and delete any personal information we collect in undertaking our duties.
It applies to all our services and instances where we collect your personal data.
What is personal data?
Your personal data is data which, by itself or together with other data available, can be used to identify you.
Your data will be processed in accordance with the applicable data protection laws in force – tthe UK General Data Protection Regulations (UK GDPR) and the Data Protection Act 2018.
What data do we collect?
The types of personal data we collect and use may include:
- Full name, address, email address, home and mobile telephone numbers
- Date of birth
- Financial details e.g. the prices charged for services
- Bank details
- Employment status
- Personal data about other named persons with whom we have your authority to speak. You must have their authority to provide their personal data to us and share this privacy notice with them beforehand together with details of what you’ve agreed on their behalf.
We shall tell you if some personal data is optional including if we ask for your consent to process it.
Do we collect special category data?
Whilst we do not set out to collect information that is referred to as being in a ‘special category’, it may be possible for us to infer depending on the services we provide to you. Special Category data is data that is more sensitive. This could include:
- Physical or mental health data
What are the reasons we can collect and process your data?
The above information is used to provide our services in our capacity as a transport consultancy and provider of transport products and services.
The lawful bases for processing are:
- It is necessary for the performance of our contract with you
- It is necessary for us to comply with a legal obligation
- It is in our legitimate interests to do so
- You have given us your consent (this can be withdrawn at any time by advising our data controller by emailing hello@mobilityexchange.co).
Who will we share your data with?
We may share your personal information with third parties (people or organisations not part of Mobility Exchange Limited) in certain circumstances.
These circumstances include (but are not limited to):
- when we are under a duty to disclose or share your personal data because the law says we must in order to comply with any legal or compliance obligation. For example if the Police, a Court or a relevant regulatory body required us to.
- where it is necessary to share or disclose your personal data to protect the rights, property, or safety of Mobility Exchange Ltd, our clients, or others, or in order to enforce or apply our terms of business and other agreements; and
- when you are our client and it is necessary to pass your personal data to third parties for them to carry out the services you may have requested (for example, driver licence application processes).
- Mobility Exchange Ltd is involved in the sale or purchase of any business or part of a business your data may form part of the sale or purchase conditions.
- When you have given us consent to send your marketing information to our affiliates.
- To make improvements to our website and services.
- Website hosting providers
- Analytics providers (only where consent is given)
- If you use our contact form, book training, or book a free driver consultation with us, we will share the data you provide with our processor Mealing Taxis Limited. Mealing Taxis Limited use a sub-processor to host and transmit form data. This sub-processor is Cognito Forms. Data shared for this purpose can only be used for the purposes for which it was shared.
Sharing your data with other countries
Where it is necessary to transfer your data to a country outside of the UK this will be because it is necessary for the performance of your contract with us.
Where we do transfer your data outside of the UK we will ensure that appropriate legal and contractual safeguards are in place at all times to ensure you are protected by the same level of privacy protection as if the data was not being transferred outside of the UK.
Cookies and analytics
We use cookies to ensure the site works correctly and, with your consent, to measure and improve how our website is used.
We use Google Analytics 4, which may collect anonymised information such as:
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Pages visited
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Time spent on the site
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General location (country/city level)
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Device and browser type
Analytics cookies are optional and will only be used if you accept them via the cookie banner.
You can change or withdraw your consent at any time using the cookie settings on our website.
How do we store your data and how do we keep it safe?
We take the security of your personal information very seriously.
We have security measures in place to ensure that our paper and computer systems and databases are protected against unauthorised use, loss or damage.
Any information obtained will be stored securely and kept only for as long as we need to keep it.
The maximum time period we will hold your data for depends on the purpose it is used for.
Data collected as part of our investigation, legal and advice services will usually be retained for a maximum period of 7 years unless there is good reason to keep the data for longer, for example a legal issue is ongoing. We will inform you at the time if it is necessary for us to keep the data longer than 7 years.
If you leave a comment on the website, for example on the blog section, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users who register on our website (if any), we store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit this information.
What happens if we make changes to this policy?
We may periodically update our Privacy Notice and suggest that you check our website from time to time to review our latest notice.
Will you use data to make automated decisions?
We do not use data to make automated decisions.
What rights do you have to access and manage the data we hold about you?
A person who has provided personal information to Mobility Exchange has certain rights. These rights are:
- To access personal data held about themselves and to access this data easily
- To ask for data that is wrong to be changed
- To ask for data to be deleted (subject to whether the data is needed for continued contractual needs)
- To object to processing (subject to whether the data is needed for continued contractual needs)
- To restrict processing (subject to whether the data is needed for continued contractual needs)
To make a request to amend or view data held about you please contact the Data Controller. Subject Access Requests are free unless they are manifestly unfounded, excessive or for additional copies of data already provided.
The Data Controller for Mobility Exchange Ltd is:
Mobility Exchange Ltd
124 City Road, London, EC1V 2NX
You can also contact the data controller in writing by emailing hello@mobilityexchange.co
If you are unhappy about the way that Mobility Exchange Ltd has handled your data you have the right to complain to the Information Commissioner’s Office by visiting www.ico.org.uk/concerns