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Who we are
Mobility Exchange is built by specialists who understand both sides of the transport system: the regulatory and policy environment, and the operational reality on the ground. We bring practical experience from licensing, NHS patient transport, taxi and PHV operations, public procurement, and national policy reform.
Our work is focused on creating fairer, safer and more efficient mobility systems for the public and private sectors.
What we build
We design and deliver products that solve the structural problems holding transport back.
Our platforms connect journeys, data and value. They allow councils, the NHS and operators to run safer, more transparent and more accountable services. From direct driver marketplaces (FaresFair), to unlocking mobility supply for public transport (Hummingbird), to future infrastructure for licensing and compliance (Omni), our products turn policy ideas into working systems.
How we help
We advise councils, government teams and transport operators on how to reshape mobility systems for the next decade. This includes reducing SEND and NEPTS costs, improving licensing and enforcement, strengthening compliance, unlocking driver supply and preparing for the impact of automation.
Our support is practical. We diagnose issues, design solutions and help teams deliver measurable improvements.
Seeing the system differently
Our insights combine public policy experience, operational knowledge and data from real journeys. This gives us a more accurate view of how the taxi, PHV and community transport sectors are changing.
Private hire vehicles now represent more than 80 percent of licensed vehicles. The growth has been rapid, but not all work can be automated in the same way. PHV work is more exposed to future automation, while taxis linked to complex or community-based journeys are more resilient.
Projected Global Robotaxi Market Growth (USD billion)
Global robotaxi revenue is forecast to reach around 44 billion dollars by 2030, rising from 1.9 billion dollars in 2024. Growth is strong, but market size does not reveal readiness or practical deployment timelines. The earliest automation impact is likely to fall on routine PHV-style journeys.
Source: Research and Markets (2025)
Wheelchair Accessibility Among Licensed PHVs (England & Wales)
The trend is clear. Private hire vehicles now dominate the licensed fleet, while Hackney carriages continue to decline. This shift matters because PHVs are almost entirely non-accessible, while Hackney taxis, particularly in London, are designed around wheelchair access as a core requirement. As the market moves toward vehicles optimised for volume and cost efficiency, accessible provision is being structurally eroded. The overall system is becoming less accessible over time, not more. This is primarily the result of regulatory and procurement choices that prioritised scale over capability.
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Our impact
Over 1 billion pounds of potential annual savings in SEND and NEPTS transport
More than 1,000 drivers trained to NHS Core Skills Training Framework standards
25+ councils advised on mobility reform
Our impact
Over 1 billion pounds of potential annual savings in SEND and NEPTS transport
More than 1,000 drivers trained to NHS Core Skills Training Framework standards
25+ councils advised on mobility reform
“The Omni communications platform has helped us engage licensed drivers more effectively. It has reduced inbox volume and freed staff time for higher value work.”
— Local Authority Licensing Manager
FAQs
We help councils reform taxi, PHV and community transport services. This includes writing new operating models, updating policy and fee structures, improving enforcement, modernising processes and designing digital systems that reduce cost and improve service quality.
We provide analysis and clear recommendations, then support teams with delivery where needed. We work with heads of service, licensing teams, transport teams and political leadership to align decisions, manage risk and maintain progress.
👉 Arrange a meeting to see how this would work in your authority
It depends on scope, but most pieces of work fall into two groups:
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Targeted reviews and advice – typically a few weeks to a few months, focused on a specific policy, service or system.
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Larger reform and implementation projects – usually several months, sometimes longer, where we help design and deliver a new operating model or digital solution.
We will give you a clear proposed timeline once we understand your brief.
Yes. We can supplement capacity within licensing teams, project manage system migration, and help draft policy, fee models and committee papers. Where needed, we work alongside your officers so delivery keeps moving even when internal capacity is tight.
👉 Arrange a meeting if you need additional delivery capacity