Taxi & Private Hire licensing communication digital tool
A free, council-supported communications and guidance layer for the licensed trade.
Omni is a free, council-supported communications platform that helps taxi and private hire licensing teams communicate clearly and consistently with licensed drivers and operators. Delivered as a managed service by Mobility Exchange, Omni improves engagement, supports compliance and safeguarding awareness, and significantly reduces routine enquiries — without replacing existing licensing systems, application portals, or enforcement processes.
Is your communication with the licensed trade working?
Taxi and private hire licensing still depends on fragmented emails, PDFs and phone calls. Important updates are missed, consultations go unread, and routine questions overwhelm licensing teams.
The result: avoidable enquiries, misunderstood requirements, missed deadlines and increasing pressure on limited council resources.
This isn’t a driver problem or a council problem. It’s a communication gap — and it’s exactly what Omni is built to fix.
Do your existing licensing systems solve that problem?
Most taxi and private hire licensing systems are designed to process applications and store data, not to communicate clearly with the licensed trade. They track licences and compliance, but don’t show whether messages are seen, reduce routine enquiries, or support ongoing engagement. That communication gap is where confusion, delay and unnecessary workload build up for licensing teams.
How Omni works
Omni is a free, council-first communications and compliance platform for taxi and private hire licensing.
It does not replace your licensing systems, application portals, or enforcement processes. Instead, Omni sits alongside them as a secure, auditable communication and information layer that reduces routine enquiries, improves engagement, and supports compliance.
Auditable communication
All messages issued through Omni are logged and time-stamped, showing when they were sent and whether they were received or read. This creates a clear audit trail without relying on email chains or manual records.
Reduced routine enquiries
Licence-specific guidance, reminders and updates are presented clearly to drivers, reducing avoidable “what do I need to do?” queries and repeated follow-ups to licensing teams.
Clearer engagement with the trade
Consultations, policy updates and notices are delivered in one consistent channel that drivers actually engage with, improving reach and confidence that important messages have been seen.
Stronger safeguarding reporting
Drivers can report safeguarding concerns or operational incidents through structured tools that guide what information is required and support consistent, auditable handling.
Free for councils
Omni is provided at no cost to licensing authorities, with no system access, no integrations and no change to existing licensing systems or enforcement processes.
Licensing teams
Licensing teams benefit from a free, managed communications layer that reduces routine enquiries and improves engagement with the licensed trade.
Omni ensures important messages are seen and understood, provides auditable evidence of engagement, and gives drivers clear, licence-specific guidance before they contact the council. This reduces avoidable workload while preserving full council control over licensing decisions and enforcement.
“Omni has transformed how we communicate with licensed drivers. We no longer rely on ad hoc emails or website notices, and we can see when important updates and consultations have actually been read."
— Local Authority Licensing Officer
Drivers
For drivers, Omni provides a clear, council-specific source of guidance, reminders and official updates.
Drivers use Omni to understand what applies to their licence, keep track of key requirements, and receive important messages from the licensing authority in one place. Omni reduces reliance on fragmented emails and word-of-mouth, helping drivers avoid missed updates, misunderstandings and unnecessary contact with licensing teams.
Omni does not replace council application or renewal systems. It helps drivers prepare, stay informed and get it right first time.
“Omni makes it much clearer what I need to keep on top of and when. I don’t have to guess anymore or chase the council for basic information.”
— Licensed Private Hire Driver
Operators
Omni helps drivers become compliant operators and stay on top of their licence conditions.
It provides clear guidance on applying for an operator licence, plus simple tools to record bookings, prices and expenses, and understand required policies and procedures once licensed. Omni supports compliance without replacing council systems or acting as a monitoring tool.
“Omni helped me understand what I needed to put in place to become an operator, and it gives me simple tools to stay on top of the basics day to day.”
— Private Hire Operator
